All purchases made through Popcultcha Geelong are subject to the terms and conditions outlined below. By placing an order, you agree to these terms and confirm that all information you provide is accurate and complete.

Popcultcha Geelong Pty Ltd is an Australian company, and all transactions are processed in Australian Dollars (AUD). Any prices displayed in other currencies are provided as a guide only.

These conditions cover every part of your shopping experience — including shipping, payment, pre-orders, returns, and refunds. Please review each section carefully before purchasing.

Shipping & Delivery

  • Domestic Shipping: Orders for in-stock items are processed promptly and shipped via trusted carriers. Tracking numbers are supplied for every parcel.
  • International Shipping: Delivery times vary. Any import duties, VAT, or local taxes are the customer’s responsibility.
  • Lost or Delayed Items: Carriers will not investigate missing parcels until a significant period has passed (e.g., 15 business days). Please monitor your tracking and contact us after this period if there is an issue.
  • Uncollected or Returned Parcels: If a parcel is returned due to non-collection or an incorrect address, additional shipping fees may apply to resend it.
  • Combined Shipments: If an order contains in-stock and pre-order items, they may ship separately. Multiple items arriving together may be combined into one parcel for convenience.
  • VPN / Location Issues: Using a VPN may cause incorrect shipping rates or pricing to display. Popcultcha Geelong is not liable for such discrepancies.

Pre-Orders

  • Definition: A Pre-Order is an item not currently in stock.
  • Shipment: Orders with both in-stock and pre-order items are generally shipped separately. Items may be combined if they arrive simultaneously.
  • Release Dates: Manufacturer release dates are estimates only and subject to change.
  • Shipping Fees: You pay only one shipping fee per order, even for multiple parcels.
  • Cancellations & Issues: If we cannot fulfil a pre-order due to supplier issues, you will receive a full refund. If you cancel before fulfilment, we review whether a refund is possible based on order status.

Returns, Refunds & Damages

  • Damaged or Faulty Items: If your item arrives damaged or faulty, contact us immediately with photographs and your order details via our website.
  • Change of Mind Returns: Change-of-mind refunds are provided at our discretion as store credit only. Returned products must be sent at the customer’s expense in original, unopened condition.
  • Refund Processing: Approved refunds are returned to the original payment method. Processing times vary depending on your bank or payment provider.
  • Packaging Condition: Minor packaging damage that does not affect the product itself is generally not considered a defect. Retail packaging is subject to change; variations are not grounds for a refund.

Payment Terms

  • Currency & Exchange Rates: All payments are processed in AUD. Your bank or payment provider may apply its own exchange rate or fees.
  • Payment Methods: We accept major credit cards, PayPal, and other secure options listed at checkout.
  • Fraud Prevention: Orders undergo automated fraud screening. If irregular activity is detected, your order may be held for verification, or we may request additional ID documentation.
  • Cancellations: Popcultcha Geelong reserves the right to cancel and refund any order due to IT issues, incorrect pricing, fraudulent behavior, etc.

For any questions regarding these terms, please contact us through our website: popcultchageelong.com.